General FAQs
Ordering
Can I cancel my order?
Can I cancel my order?
Unfortunately, we are unable to cancel the order at this time. However, you can request a return once you receive the goods, and the return shipping is free!
What if I want to speak to someone?
What if I want to speak to someone?
Our customer support email is info@aparso.ca, and we typically respond within 48 hours.
Our regular service hours (EST) are Monday to Friday, 9 AM - 6 PM.
What payment methods do you accept?
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods available at checkout.
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship exclusively to addresses in Canada and the United States.
How much does shipping cost?
How much does shipping cost?
Shipping is free on eligible orders within Canada and the United States.
How long will it take to receive my order?
How long will it take to receive my order?
Canada: 3-5 days
United States: 5-7 days
How are taxes calculated on my order?
How are taxes calculated on my order?
Taxes are calculated based on the destination country or region to which your order is shipped.
How do I track my order?
How do I track my order?
Once your order has shipped, you will receive an email containing tracking information.
Returns and Refunds
How do I return a product?
How do I return a product?
Reach out to our customer service to initiate a return within 30 days of receiving your package, and we will email you a return label. Please ship the item(s) back within 14 days of receiving the return label.
Our customer support email is info@aparso.ca
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
