Eligibility for Return:

For online purchases, you can request a return or exchange within thirty (30) calendar days from the purchase date. Please note that only one return/exchange request is permitted per order. Unless there is a quality issue, each product can be exchanged or returned only once per transaction.

Return Process:

1. Please contact our customer service for specific return and exchange procedures, which will be an integral part of these Terms and Conditions.

2. Our customer service will send you the return label through email.

3. The newly exchanged item will be sent to the same delivery address specified on the original order. If there is any change in the delivery address, please inform our customer service in advance.

By adhering to these guidelines, we ensure a smooth and efficient return process for our customers.

Refunds are processed daily. Once we confirm that the return conditions and requirements are met, we will issue a refund to the original payment method within 14 business days of receiving the returned product(s). Please note that the actual processing time for the refund may vary depending on your bank's policies.

If the returned product(s) do not meet our return conditions or requirements, we will promptly contact you to inform you that a refund cannot be processed.